Subject: Tech Support Candidate - Aayushi bhargava
From: Aayushi bhargava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 1 Feb 2021 01:53:02 -0500

| | Tech Support Test

Name | Aayushi bhargava
E-mail | [email-masked]
Phone Number | (91) 9599329922
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sec 168 noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Aegis customer support services | TL | 10 oct 2020 | 25300
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check the internet connection.
Secondly if the connection is working fine . Will check if the pop-up blocker is on and then trying opening the website in incognito window

Please list the steps to connect a Bluetooth speaker to your mobile phone. | Swipe down from the top of the screen.Touch and hold Bluetooth .Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job?

Listening to the customer query carefully
Understanding the requirements
Then help the customer according to his requirements
Empathy

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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