Subject: Tech Support Candidate - Athulya Remesan Athulya
From: Athulya Remesan Athulya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 23:30:41 -0500

| | Tech Support Test

Name | Athulya Remesan Athulya
E-mail | [email-masked]
Phone Number | (+91) 8086705683
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Trivandrum
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | IBM india pvt ltd | Destop Engineer | 21/12/2019 | 25000
Previous Employer 1 | Tracxn technologies | Research executive | 12/3/2019 | 16000
Previous Employer 2 | Digital signage systems | IT Engineer | 12/12/2016 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.Will chech the internet connectivity
2.Refersh the same page and try
3.Will try the domain on different browsers
4.Will try the domain on another computer whether its connecting or not.
5.Remove the history and cookies

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Go to Settings in your phone and tap the Bluetooth and search for the devices.
2.Ensure that the speaker is on.
3.From the listed device select your bluetooth speaker,and its connected.

What according to you makes you a good candidate for customer service or technical support job? | 1.I can solve the issues upto my technical knowledge ,if it is not possible to solve will ask for others help and will try to solve the issue as doon as possible without interupting the customer's work.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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