Subject: Tech Support Candidate - Firoj Alam
From: Firoj Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 22:06:22 -0500

| | Tech Support Test

Name | Firoj Alam
E-mail | [email-masked]
Phone Number | (091) 7070336569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon Manesar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Microland LTD | Sr. Service Desk Executive | NA | 20000
Previous Employer 1 | Globtier Infotech pvt ltd | Desktop Support Engineer | Jun 2019 | 14500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check user have internet access or not.,If yes, Check proxy setting, clear case, cookies and history, restart browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Start the both device Bluetooth.
Pair the device.
Than finally connect.

What according to you makes you a good candidate for customer service or technical support job? | When meet to customers, greet him with polite way with smily face, understand his problem ask him to take patient and provide the resolution without any escalation.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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