Subject: Ticket re-opened - [#4257] Error logging into LM APP scheduler and ipad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Sun, 31 Jan 2021 22:24:22 +0000

Hi Pritish Nandi,  Ticket “#4257 – Error logging into LM APP scheduler and ipad” has been reopened, please visit https://immersivesupport.lesmills.com/helpdesk/tickets/4257 to view the ticket.  Ticket comment   
Hello LMI, 

 
 
You can go ahead and close this ticket. The content was removed because we had to push the clubs billing date back because they didn't want to launch till March. I've explained this to the club in a separate email.  

 

 

 

 

 

 

 

 

 

 
 
Kind
 regards,

 

 

Kathryn Tighe | Business
 Partnership Manager QLD & TAS 
Les Mills Asia Pacific | [email-masked] 
PO Box 3998 Manuka ACT 2603 AUSTRALIA 
L: 02 6215 8121 | M: 0432 220 792 | www.lesmills.com.au  

 

 
Get
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 From: Les Mills International <[email-masked]> 
Sent: Friday, 29 January 2021 10:22 PM 
To: Jasmine Bourchier <[email-masked]> 
Cc: Dominic Chin <[email-masked]>; Kathryn Tighe <[email-masked]>; [email-masked] <[email-masked]>; [email-masked] <[email-masked]>; Greg Cartagena <[email-masked]>; Jasmine Bourchier <[email-masked]> 
Subject: Re: Error logging into LM APP scheduler and ipad

 

 Hi Ben, 
 ​ 
 
 Thank you for your response.  
 ​ 
 
 We are sorry to hear that the classes were deleted.  
 ​ 
 
 ​I can check and see that The Trip Virtual and The Trip Live programs seem canceled in your account which may have affected the downloaded programs.  
 ​ 
 
 Unfortunately, as technical support, we do not have any way to put back those programs however, your customer experience manager can add them back if you wish.  
 ​ 
 
 @ Hi Kathryn, 
 ​ 
 
 We are not sure what happened with the salesforce however, could you please check the email from Ben and assist him further.  
 ​ 
 
 Best regards, 
 Pritish 
 Customer Services 
 Les Mills Virtual App  
 
Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4257

 

 
 
 On Fri, 29 Jan at 11:05 PM 
, Ben Cooper <[email-masked]> wrote:
 
 Hi LMI Support, 

  

 I started downloading the classes onto the ipad this afternoon.  We have a great uplink, so the download was happening rather quickly. 

  

 I have come back to the ipad and realised all the classes that were downloading have since been deleted.  I noticed that SalesForce has made access
 to the app during this time for which I can only assume was to delete access to the classes. 

  

 Could I ask this to be re-enabled for The Trip training over the weekend?  I would love to give the best experience possible during this training
 both for the reputation of the club and so the attendees first impression of this program is at its best. 

  

 Kind regards, 

  

  

  

  

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 From: Les Mills International [mailto:[email-masked]]
 
Sent: Friday, 29 January 2021 4:35 PM 
To: [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; Ben Cooper <[email-masked]>; [email-masked] 
Subject: Re: Error logging into LM APP scheduler and ipad  

 

 

 Hi Jasmine, 

 
 
 ​ 

 
 
 This is a quick follow up on the login issue. 

 
 
 ​ 

 
 
 I can see that customer was able to login to the App successfully. Please  share with the Club the below link for advice on how to maximise downloads: 

 

   

 
 https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads 

 
 
 ​ 

 
 
 I also attached guide on how to
their iPad and Virtual  APP. 

 
 
 ​ 

 
 
 We will close this ticket for now. But feel free to contact if you need our support. 

 
 
 ​ 

 
 
 Kind regards, 
​​Olesia 
Customer Services 
Les Mills Virtual App 
 
Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4257 

 

 
On Thu, 28 Jan at 7:49 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Kathryn, 

 
 
 ​ 

 
 
 I've just noticed there are no studios added to the account either.  Please add these and once the Virtual email with the temp password is generated the login should
 be successful. 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4257  

 

  

 

 
 
On Thu, 28 Jan at 7:44 PM
, Les Mills International <[email-masked]> wrote:

 

 
 Hi Kathryn, 

 
 
 ​ 

 
 
 Sorry for the delay, for some reason there's no Virtual email under the account.  What are the details you're using to login to the Scheduler please? 

 
 
 ​ 

 
 
 Thanks 

 
 
 ​ 

 
 
 Charlotte 
 
Ticket: 
https://immersivesupport.lesmills.com/helpdesk/tickets/4257  

 

  

 

 

 

 
 
4257:859387