Subject: Tech Support Candidate - Deepak Jaiswal
From: Deepak Jaiswal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 12:52:10 -0500

| | Tech Support Test

Name | Deepak Jaiswal
E-mail | [email-masked]
Phone Number | (+91) 9999231793
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida sec-62
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop support L2 | Still working | 15000
Previous Employer 1 | Pooja Pasting | Desktop Support | October 2019 | 12000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1: I'll check if the internet is working properly or not by opening different websites and applications
Step 2: if the internet is working then I'll try to ping the website to check if the website is down or not
Step 3: look for an error code if it changes or stay same if it stay same I'll look for what's that error code meaning and try to resolve that

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1: Turn on bluetooth in both devices l.
Step 2: in mobile phone search for nearby bluetooth availability
Step 3: select a name which is given to Bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | Understanding the complexity of the issue and providing solutions in easiest way possible.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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