Subject: Tech Support Candidate - Aakarsh Pandey
From: Aakarsh Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 12:36:52 -0500

| | Tech Support Test

Name | Aakarsh Pandey
E-mail | [email-masked]
Phone Number | (91) 9889155700
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ICICI BANK | Relationship Manager | | 29000
Previous Employer 1 | Concentrix | Representative | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Steps to follow are as follows (if issue is resolved I'll don't follow further procedure)

1.) Check for my internet connection
2.) Re-start my browser
3.) Clean browser's chache and cookies
4.) Try using link as https://www.ndtv.com
5.) Check if other websites are working or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Steps are as follows:-
1.)Switch on the bluetooth speaker.
2.)Turn on the mobile bluetooth.
3.)Tap search for new device on mobile.
4.)Select bluetooth device name if displayed.
5.)Your bluetooth speaker will beep when connected.

What according to you makes you a good candidate for customer service or technical support job? | Characteristics that makes me a good candidate for the role are that i was previously part of a tech support team myself, I'll be able to handle customer queries and also I have my current experience in handling and servicing customers.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

| |