Subject: Tech Support Candidate - Amit sharma
From: Amit sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 12:21:37 -0500

| | Tech Support Test

Name | Amit sharma
E-mail | [email-masked]
Phone Number | (91) 8130140777
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Mehrauli New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | 3i InfoTech Noida Pvt. Ltd | Technical Support | 30 March 2020 | 16000
Previous Employer 2 | Ranovision Automation Services Pvt. Ltd | Technical Support | 1st June 2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

open the website and check  which type of Error comes
Troubleshoot -
1-Check the internet is working or not we try to
open any other website.  if the internet is
working also check the site is working or not
2 Clear the history, temp files, caches.
3 Check any other proxy is not present there.
4 Update the browser.
5. try to put  Https or Http
At last, reset the computer

Please list the steps to connect a Bluetooth speaker to your mobile phone.

open setting and tap to Bluetooth and search the Bluetooth speaker .before search speaker power On, In Search, the speaker is listed, tap on the speaker name the popup comes out ready to pair. Click on it
after that speaker is connected with mobile

What according to you makes you a good candidate for customer service or technical support job?

I am good for both the profile but technical support is good for me. The technical support help to resolve the issue of the user. we always learn new things .

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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