Subject: Tech Support Candidate - CHANDAN PATEL
From: CHANDAN PATEL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 11:06:31 -0500

| | Tech Support Test

Name | CHANDAN PATEL
E-mail | [email-masked]
Phone Number | (+91) 7985122711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gorakhpur (U.P)
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Printers,System assembled,Laptop Repair

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT SERVICES PRIVATE LIMITED | FIELD SUPPORT ENGINEER | CURRENTRLY WORKING | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all, check the internet connection,system are connected or not with device. If system is connected than say user follow the step
Firstly Restart the browser,
Clean the cache and Last time history
Restore the browser setting,
then fix the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Follow the step

Go to settings

Click  the bluetooth Option

Turn on bluetooth

A list of availabe will your device appear

If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker

Than you are connected

What according to you makes you a good candidate for customer service or technical support job? | I never pretend to know an answer if I don’t. If I’m unsure how to help a customer, I say, ‘Great question! Let me find out for you,’ and take steps to find a solution. At my previous job, I helped customers with complex software products and if I didn’t know an answer, I reached out to my co-workers for assistance, referred the customer to someone who could help or looked through my training manual for answers.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |