Subject: Tech Support Candidate - Vivek Yadav
From: Vivek Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 10:42:53 -0500

| | Tech Support Test

Name | Vivek Yadav
E-mail | [email-masked]
Phone Number | (91) 7011856717
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sector 51, Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Tech mahindra ltd | Sr. Executive | 2 march 2020 | 16500
Previous Employer 1 | Ienergizer | Sr. Executive | 6 Jan 2019 | 13000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Check correct website address or not
2. Clear cookies 3. Clear browsing history
4. Browser is updated or not
5. Windows version
6. Check it on another browser or system
7. Internet is working and browsing speed is good

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on a bluetooth speaker
2. Open bluetooth in mobile
3. Scan or search nearby devices in your mobile
4. When scanning will be completed, all available devices will be shown there
5. Please click on bluetooth speaker option
6. Now you will get a confirmation for pairing
7. Now you have to allow it for pairing

What according to you makes you a good candidate for customer service or technical support job? | You are a good candidate if you love to talk with people in any situation.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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