Subject: Tech Support Candidate - NITESH SINGH
From: NITESH SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 10:00:06 -0500

| | Tech Support Test

Name | NITESH SINGH
E-mail | [email-masked]
Phone Number | (91) 9471712332
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | jamshedpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
System problem Solve

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | aforeserve | desktop support engg | | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Use a website down checker.
Use a ping checker.
Run step-by-step diagnostics.
Conduct a Traceroute.
Use network and website monitoring software

this is solution 2nd step:

This is often the F5 key in your browser. The browser will then attempt to re-download all of the files required by the current page. If it still fails, you might also try clearing your browser cache as sometimes files can get "stuck" in your cache, even broken files that can result in "Error on page"

Please list the steps to connect a Bluetooth speaker to your mobile phone. | 1) Setting >Bluetooth option > Turn On Bluetooth >all list of devices display on screen >if your speaker are not present on list then press button on your Speaker ,then it discoverable > then bluetooth symbol are display on top of the screen.
What according to you makes you a good candidate for customer service or technical support job? | My attitude, passion and ability to listen. To deal with customers you need to be assertive and a problem solver.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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