Subject: Tech Support Candidate - Monika Singh
From: Monika Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 09:24:36 -0500

| | Tech Support Test

Name | Monika Singh
E-mail | [email-masked]
Phone Number | (91) 8209060684
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Jaipur
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Subex | Product Specialist | 4 March 2021 | 47000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Will check the URL
2. Will check the internet connection
3. Will try accessing another URL or upload/download speed
4. Will Google the error, we are receiving.
5. Search for steps to resolve the error

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.turn ON speaker
2. Turn ON bluetooth on mobile devices
3.search for speaker device at mobile bluetooth
4. Connect to the speaker name displayed at mobile bluetooth search

What according to you makes you a good candidate for customer service or technical support job? | Technical support
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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