Subject: Tech Support Candidate - Syed Kamran Shah Syed kamran
From: Syed Kamran Shah Syed kamran <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 08:26:36 -0500

| | Tech Support Test

Name | Syed Kamran Shah Syed kamran
E-mail | [email-masked]
Phone Number | (+91) 9149413254
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Srinagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Rodic consultants pvt ltd | site Engineer | 10/06/2020 | 21000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all i will check whether my internet is connected .
Then after that i will check whether my browser is updated.
After that i will restart my computer system and try again.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly i will turn my mobile phone Bluetooth On.
After that i will switch on my Bluetooth speaker.
Then i will check the name of my Bluetooth speaker on my mobile phone.
Then i will select the correct one and it will get connected.

What according to you makes you a good candidate for customer service or technical support job? | i think for the job of good customer service or good technical support one should have very good patience to deal with customers and should have good technical information which i think i have and i am good choice for it.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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