Subject: Tech Support Candidate - Ashutosh Rana
From: Ashutosh Rana <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 31 Jan 2021 05:49:26 -0500

| | Tech Support Test

Name | Ashutosh Rana
E-mail | [email-masked]
Phone Number | (011) 7982123231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Uttam Nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Windows Server

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Allsec Technologies Ltd | Sr. Technology Engineer | | 26080
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I need to check my internet connection and the error occurred and than tracert the url of ndtv.com to check whether the issue is in our internet connection or in the host websites...
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First we need to enable Bluetooth of the phone and than trying to do the pairing of both the device.
What according to you makes you a good candidate for customer service or technical support job? | My relevant experience and the troubleshooting capabilities make me suitable candidate for this job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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