Subject: Tech Support Candidate - Vishpendra Singh
From: Vishpendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 23:51:46 -0500

| | Tech Support Test

Name | Vishpendra Singh
E-mail | [email-masked]
Phone Number | (+91) 8445955961
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Sarita vihar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
Google meet, AD,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | CMS IT services | Support engineer L2 | Currently working | 18700
Previous Employer 1 | Inknowtech Pvt limited | Custom support | |
Previous Employer 2 | Prime edu center | Hardware and networking Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all troubleshooting depends on error like:-
1. If error is coming for site is not secure then first I will check https is mentioned or not & second I'll check certificates is installed or not.

2. If error is no internet connection
Then I will check internet is working or not and will try to open another sites.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. switch on bluetooth speaker.
2 go to mobile setting then Bluetooth setting.
3 turn on bluetooth and search for available device
4 after discover speaker click on connect, (if there is code or password to connect enter that) now speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

I am fast learner and can work in any hard situation.
I have learned from my past experiences and it makes me  a good problem solver.
I have good ability to work with team and complete task on time

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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