Subject: Tech Support Candidate - Alok Kumar
From: Alok Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 22:14:29 -0500

| | Tech Support Test

Name | Alok Kumar
E-mail | [email-masked]
Phone Number | (+91) 6207661831
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 15
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | CCE | 23 jan 21 | 13000
Previous Employer 1 | Tech mahindra | CCE | 16 August 20 | 11000
Previous Employer 2 | Na | Na | Na | Na

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

These are the following steps given below
1) Restart my device
2) I will check my connectivity
3) Then we will check with others,  the same problem is coming or not ..
4)If the result says that It's just you, that means there is a problem with the connection between your computer and the site, but other people can get to the site.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

These are the following steps to connect a bluetooth

1) Swipe down from the top of the screen.
2) Touch and hold Bluetooth .
3) Tap Pair new device. If you don't find Pair new device, check under available devices or tap More. Refresh.
4) Tap the name of the Bluetooth device you want to pair with your device.
Follow any on-screen instructions.

What according to you makes you a good candidate for customer service or technical support job? | Customer need resolutions that's it . If we try to give the resolution of customer point to point means what's they want from us without arguing and being irritate .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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