Subject: Tech Support Candidate - Saurabh Ranjan
From: Saurabh Ranjan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 22:13:26 -0500

| | Tech Support Test

Name | Saurabh Ranjan
E-mail | [email-masked]
Phone Number | (0651) 9973535265
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Msr it Solutions | Technical Service Desk | July 13 2020 | 20000
Previous Employer 2 | Prompt Personel | Service Desk support | 16 March 2020 | 15000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) check LAN cable connection
2) If lan connection is ok then green light will flashes  which indicates, internet is working.
3)Try to open the Google Website.
4) Check browser compatibility issues,try to open the website with different browsers.
5) Check proxy connection settings  either from control panel options or from browser settings.
6)If above  steps are followed correctly, then website should be operational by now.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Power on the bluetooth speaker.
2) check bluetooth indicator on the speaker it will flash and search for the devices for connect.
3) Check bluetooth if it's on on mobile phone.
4)Search for bluetooth device on mobile phone.
5) If bluetooth device is found then pair it by bluetooth speaker.
6) A beep sound on bluetooth speaker indicates, bluetooth speaker is now paired and connected with mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I can solve the technical issues easily.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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