Subject: Tech Support Candidate - Ashish Rawat
From: Ashish Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 17:56:18 -0500

| | Tech Support Test

Name | Ashish Rawat
E-mail | [email-masked]
Phone Number | (91) 8929611477
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | badarpur
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | System3 net technologies | NOC Agent | 10 February2021 | 13000
Previous Employer 1 | RNK SUN System PVT.LTD | Destop Support Engineer | | 10000
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. See the internet connectivity is stable or not on my computer.
2. Try to ping www.ndtv.com using Command prompt.
3. Try to open  www.ndtv.com in other browser to verify that website  opening or not.
4.By checking the internet setting of my browser. if Setting change then revert change. then try that.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. first turn the Bluetooth Speaker On by pressing power button on bluetooth Device.
2. In your Mobile screen open mobile setting.
3. Select Bluetooth option and search for the bluetooth speaker.
4. once your bluetooth speaker apper in your mobile screen then click connect option in your mobile screen.

What according to you makes you a good candidate for customer service or technical support job? | I think can manage the technical support job because i had worked in the previous environment.i know the problem we the client us from us on call and i can easily mange them with my skill.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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