Subject: Tech Support Candidate - Shivam Pal
From: Shivam Pal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 13:25:21 -0500

| | Tech Support Test

Name | Shivam Pal
E-mail | [email-masked]
Phone Number | (9999) 295772
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Vasundhara Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Sopra Steria | Infrastructure Engineer | NA | 28880
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | Na | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Check whether the internet connection is stable or not . If not stable try to troubleshoot and refresh the page.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Enable bluetooth mode in speaker for pairing with phone
Enable bluetooth in phone and search for the bluetooth device
Make a pair request and pair both the devices
Once pairing is done your devices are connected and ready to be use.

What according to you makes you a good candidate for customer service or technical support job? | Timely management of issues by finding root cause and resolving the same , to provide customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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