Subject: Tech Support Candidate - Sachin singh Sachin
From: Sachin singh Sachin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 13:19:48 -0500

| | Tech Support Test

Name | Sachin singh Sachin
E-mail | [email-masked]
Phone Number | (+91) 6307671609
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Networking - basic
Hardware - Advanced
Cloud computing

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | System engineer L2 | | 17000
Previous Employer 1 | Hcl | System engineer L1 | 15 April 2019 | 10000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1.First of all we need to check system is properly connected with the network or not.
2.we need to open any other browser and just check there it's working or not.
3. Just clear the all the cookies and browser history.
4.make sure user is using the right URL and just check in our machine that URL is working or not.

After doing all this step...issue should be resolved.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First of all turn on your speaker.
1.Go to the mobile settings.
2. Turn on your Bluetooth.
3. Just select the Bluetooth speaker device name.

What according to you makes you a good candidate for customer service or technical support job?

I have total 3 years of experience in IT field and in this duration I have learned many things which make me suitable for this profile like...
1. Knowledge of laptop and desktop troubleshooting.
2. Software troubleshooting and network related issues.
3. Office 365 troubleshooting.
4. Knowledge of cloud computing and I am certified with AWS cloud computing.
5. Knowledge of sccm, wsus, vpn, active directory, air watch console.
6. Re-setting the user password.

and lots of things I have learned in my 3 years job which will be very helpful for your organization.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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