Subject: Tech Support Candidate - VISHAL KESHARWANI
From: VISHAL KESHARWANI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 12:03:11 -0500

| | Tech Support Test

Name | VISHAL KESHARWANI
E-mail | [email-masked]
Phone Number | (91) 9807085378
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | PRAYAGRAJ
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | ITQ | TECHNICAL HELPDESK | 11/2018 | 14000
Previous Employer 2 | JETKING FLEXI WORKFORCE | H/W NETWORKING TROUBLESHOOTING ENG | 11/2019 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-when i am looking for troubleshoot then i will
off Firewall for some time.
2-I will ping from google.com
3-I will change Preffered Dns Server and Alterenet
Dns Server.
4-I will delete temp file Press Win+R and type
%temp%
5- I wil delete web browser history,cache and
cookies.
6-i will press Win+R and type ncpa.cpl in run
dialog box and disable and enable specific
network adapter.
7- i will open cmd and type ipconfig/flusdns.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-I will press power oN bluetooth speaker.
2-I will go to setting in mobile phone and tap to
bluetooth.A list will open if bluetooth speaker is
not available then i will paire device.

What according to you makes you a good candidate for customer service or technical support job?

Quick  response , i identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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