Subject: Tech Support Candidate - Tushar kumar Tushar
From: Tushar kumar Tushar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 11:18:22 -0500

| | Tech Support Test

Name | Tushar kumar Tushar
E-mail | [email-masked]
Phone Number | (+91) 8810237598
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Technosys it management and solutions | System admin. Head | 25-08-2020 | 26000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Reload the page, try to open in another browser or window
Next step- check the internet connectivity, if it is still not working I will restart the browser and window ,I will also check this error is only showing  in my system or not , if still not working I will uninstall the software and install it again

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will on bluetooth of speaker ,after that I will on my my phone bluetooth ,then I will search  for new device in my bluetooth and pair it from speaker  after pairing click on speaker paired option it will automatically connect
What according to you makes you a good candidate for customer service or technical support job? | I have good knowledge of computer ,I have done b.tech in computer science , I have more than 2 years of  experience in system admin head , I have execelent  knowledge of software and windows , I am good listener . I have patience and I am hardworking as well smart working .
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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