Subject: Tech Support Candidate - Vivek Agrahari
From: Vivek Agrahari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 10:12:24 -0500

| | Tech Support Test

Name | Vivek Agrahari
E-mail | [email-masked]
Phone Number | (05331) 9953758231
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Prayagraj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | AAI | Graduate apprentice trainee | 19 march 2020 | 15000
Previous Employer 2 | Champ infosoftware | Technical support Executive | 2018 | 13000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First step i saw LAN cable properly connected if yes
then i saw the screen and saw the browser page which tpye of error it showing.
After that i will troubleshoot some basic step in wireless or LAN Network like sometime error in IP addess and check in data ip/op.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- open bluetooth in mobile phone and bluetooth speaker.
Step 2- Searching bluethooth device
Step 3- connected with bluetooth speaker

What according to you makes you a good candidate for customer service or technical support job? | "To me, customer service means ensuring that the client or customer has the best experience possible.I'm able to figure out the best way to solve any issues that come up.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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