Subject: Tech Support Candidate - Gagan Varshney
From: Gagan Varshney <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 09:45:41 -0500

| | Tech Support Test

Name | Gagan Varshney
E-mail | [email-masked]
Phone Number | (91) 8527013161
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | New ashok nagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
VoIP
Outlook , tally and tickets tools

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Eqx analysis Pvt Ltd | Network engineer | | 27000
Previous Employer 1 | Precision information Pvt Ltd | System engineer | 05- Jan- 20 | 15000
Previous Employer 2 | Optimal translation Pvt Ltd | IT engineer | 06- July- 18 | 12000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First I'm check for my internet connection, if it's working fine then I'm ping to google.com and check drop packets.
If packet drop so we check website down and not. After I'm restart my computer.

Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'm open my mobile and speaker bluetooth and pairing with both device.
What according to you makes you a good candidate for customer service or technical support job? | I have the right combination of skills and experience for this job. I also bring the additional quality of strong analytical and problem solving ability as shown by my introduction of a more efficient work flow system at all my previous company's.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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