Subject: Tech Support Candidate - Surabhi Yadav
From: Surabhi Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 08:58:58 -0500

| | Tech Support Test

Name | Surabhi Yadav
E-mail | [email-masked]
Phone Number | (91) 9205567823
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio
VoIP
Citrix, VPN, MS outlook

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL Technologies | Senior Analyst | Still working | 26k
Previous Employer 1 | Prometric | Analyst | Aug 2014 | 18k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will check my internet connection and try to open other websites. If they are opening fine then i will check any kind of blocking in the browser. I will add the site (www.ndtv.com) in trusted site list and allow all the cookies. Lastly i will try to reset the browser and then check.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on the bluetooth speaker and thr Bluetooth of my mobile.
Go to the bluetooth setting of my mobile and select the speaker name in order to connect.

What according to you makes you a good candidate for customer service or technical support job?

I have been working in the field from last 5 years.
I have provided prompt support to the customers and received numerous positive surveys for the same.
I am aware of the process, guidelines and deadlines of the service.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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