Subject: Trainer Candidate - Mitali Srivastava Mitali
From: Mitali Srivastava Mitali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 06:09:21 -0500

| | Tech Support Test

Name | Mitali Srivastava Mitali
E-mail | [email-masked]
Phone Number | (91) 9582767573
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Rohini Delhi

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fibcom India Limited | Customer support engineer | Serving | 22000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

If Selected, how much time do you need to join? | 30 days
Please briefly describe your work experience specifically in training? | Being in customer support department I have huge experience in handling customer queries and demonstrating & training the team regarding new and existing product & services.
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | The most difficult situation was during the lock down period. It was difficult to keep up the interest of the team in the training programs as there was no new product launch so new training modules were planned. To keep up the enthusiasm & interest of the team online training sessions were organized which was hosted by one trainee each day.  The training included revision of prior training modules, doubt clearence and experience during with other membera of the team. This helped in building team spirit and better understanding of the training topics.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Address the customer query is good customer service . Having a proactive approach to customer issue n resolution is great customer service approach

What according to you makes you a good candidate for this position?

The ability to handle team and keeping the team spirit high along with that great ability to handle & troubleshoot customer queries.
Great communication skill.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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