Subject: Tech Support Candidate - Pawan Goyal
From: Pawan Goyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 04:19:53 -0500

| | Tech Support Test

Name | Pawan Goyal
E-mail | [email-masked]
Phone Number | (011) 8882055578
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | East Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Klean Value | Tech sales | Current | 30000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check if the system has a working internet connection or not by going in the property of networking.I will check the network adaptor.If it is not enable then I will enable it by double left click on the icon and after enabling it  if it has still cross mark then I will check if the lan cable is plugged in the system or not and the router has working internet or not.After all the steps done if it is still not working I will switch the browser.It could be a problem of slow internet connection or browser compatibility.Further it is possible that the site is blocked in the internet settings.So I will check the internet explorer settings in restricted sites list if the site is in the restricted site list or not.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I will switch on the speaker and will make sure that the speakers is in discover mode.Then I will go into the Bluetooth settings of mobile and search for the available bluetooth devices in the list.I will locate the name of the speaker and tap it by the finger to pair it with the phone.I think that will connect the phone with speaker.
What according to you makes you a good candidate for customer service or technical support job? | I am doing these troubleshootings from last 10 to 12 years and not only in this field but also in CCTV and Access control field and I have a good software as well as hardware knowledge.I have a very great interest in the tech field.I am a quick learner with good communication skills.I think that I can explain any troubleshooting on phone relating to hardware and software.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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