Subject: Tech Support Candidate - Abhishek chandra
From: Abhishek chandra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 03:03:42 -0500

| | Tech Support Test

Name | Abhishek chandra
E-mail | [email-masked]
Phone Number | (0120) 9911340457
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sector 22
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Anatel ventures | sr tech support officer | | 30000
Previous Employer 1 | Sparx it solutions | content writer | 31 may | 8000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Rest browser
Clear history
Update browser
Run jrt

Rest adapter
Check dns
Restart computer
Check date and time

Rest router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn on Bluetooth of speaker

Go to settings
Go to Bluetooth ( as per android or iOS)
Connect

What according to you makes you a good candidate for customer service or technical support job? | Competent in resolving issues
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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