Subject: Tech Support Candidate - Ravi Aggarwal
From: Ravi Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 01:27:36 -0500

| | Tech Support Test

Name | Ravi Aggarwal
E-mail | [email-masked]
Phone Number | (520001) 9990129106
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Meerut
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Idemia | Technical support Executive | Currently Working | 13,904
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly I will check the Internet Connection.
Secondly I will check the error message.
Than I will troubleshoot the issue according to the error message.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn On the speakers.
Turn on Bluetooth of mobile phone.
Scan the nearby Bluetooth devices available nearby.
Tap on the speaker Bluetooth name.
Connection is setup now.

What according to you makes you a good candidate for customer service or technical support job?

I try to resolve the issue live.
I guide users for easy troubleshooting and confirm the issue resolution after 24 hours as per 3 strike rule.
Firstly I listen to customer issue, analyse
and afterwards work for the resolution.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |