Subject: Tech Support Candidate - Afshan Begum
From: Afshan Begum <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 30 Jan 2021 01:08:47 -0500

| | Tech Support Test

Name | Afshan Begum
E-mail | [email-masked]
Phone Number | (0) 8978632847
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Techmahindra | Technical association | 13 Nov | 13k
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Spelling error.
2. Broken link.
3. Outdated copyright.
4. Non Friendly URL.
5. Canoncalization.
6. Java script error.
7. Slow loading pages.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Go to setting.
2. Tap the bluetooth option.
3. Turn on bluetooth.
4. A list of available devices will appear.
5. If your speaker is not listed, press the button on your speaker that makes it discoverable it's often a button with a bluetooth symbol on it.
6. On your mobile select your speaker ( it might be a random product number but should have the speakers brand name listed) and that's it you are connected.
After your speaker paired the technical term for connecting two bluetooth device. You won't need to go though that set up again. Just make sure your speaker on, and your bluetooth is also on.

What according to you makes you a good candidate for customer service or technical support job? | Quick response, good listern, problem solver, helpful, team builder, time management, always work positive.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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