Subject: Tech Support Candidate - Ranendra Singh
From: Ranendra Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 23:37:56 -0500

| | Tech Support Test

Name | Ranendra Singh
E-mail | [email-masked]
Phone Number | (+91) 9310290245
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida seenj
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Club mahindra | Tme | 30 jan | 19430
Previous Employer 1 | Travelboutiquonline | Operation executive | Aug 2018 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will advise customer to to diagnose the problem and check network setting
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on Bluetooth speaker and mobile Bluetooth, then search new Bluetooth device on mobile, now it will show your mobile Bluetootooth peaker address, connect and pair with same.
What according to you makes you a good candidate for customer service or technical support job? | Active listening, probing, should know rca of problem
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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