Subject: Tech Support Candidate - Rohit Kumar
From: Rohit Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 11:28:51 -0500

| | Tech Support Test

Name | Rohit Kumar
E-mail | [email-masked]
Phone Number | (+91) 7860646736
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro Infotech | network Engg | | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1-Check the internet connectivity
2-Ping the default get-way IP Address
3-Check the firewall and security
4- Trace the website status on command line.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1-First of all on the bluetooth of the speaker
2-On the bluetooth of computer
3-Search the available device
4-Select the device the and confirm the code of both device.
5- Connected successfully

What according to you makes you a good candidate for customer service or technical support job?

*Good communication and managed the complaint log.
* Reed the problem and ensure the problem.
* Resolve it and inform the customer for check and reply.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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