Subject: Tech Support Candidate - Aprajeeta Sinha
From: Aprajeeta Sinha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 09:13:52 -0500

| | Tech Support Test

Name | Aprajeeta Sinha
E-mail | [email-masked]
Phone Number | (*91) 7209446029
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Noida Sector 42
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Tech Mahindra | Customer Support Executive | 20-01-2021 | 17000+incentive
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Firstly i will check interest is connected or not.
2. Then i need to check that website is restricted website or not.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Bluetooth of the mobile phone
2. Then search the name of the Bluetooth speaker and click on 'pair' option.
3. Then click on 'okay' option.

What according to you makes you a good candidate for customer service or technical support job? | My qualification and Experience makes me a suitable candidate for this position. I did Bsc.IT in my graduation so i have technical knowledge and I worked in customer service approx 1.5 years so i would be able to handle customers related to the technical issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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