Subject: Tech Support Candidate - Dildar Husain
From: Dildar Husain <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 08:18:52 -0500

| | Tech Support Test

Name | Dildar Husain
E-mail | [email-masked]
Phone Number | (110006) 9721051299
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Near New Delhi Railway station
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Qdigi Pvt Ltd | IT Engineer | 22 Feb 2021 | 18500
Previous Employer 1 | Progressive infotech Pvt Ltd | Desktop support Engineer | 10 July 2020 | 12000
Previous Employer 2 | IDC technologies Pvt Ltd | Desktop support Engineer | 31 March 2019 | 11000

In your past experience you have (select all that applies) | Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Blocking sites
User have not permission
Connectivity

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Bluetooth switch on in mobile and speakers
And then search the name of devices in mobile and then connect.

What according to you makes you a good candidate for customer service or technical support job? | Good communication with formally.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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