Subject: Tech Support Candidate - Kalaiarasan V
From: Kalaiarasan V <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 07:51:27 -0500

| | Tech Support Test

Name | Kalaiarasan V
E-mail | [email-masked]
Phone Number | (+91) 9384468600
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noda east
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Ciar software solutions | Technical Support | 2018 | 12000
Previous Employer 1 | Bros it solutions | Technical support engineer | 2020 | 18000
Previous Employer 2 | Airtel telesonic Network pvt ltd | Technical support | Current | 25000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Right now internet not connected,   so please  contact  our isp provider  or otherwise ndtv server down.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.First go to settings click bluetooth devices turn on and go to speaker turn on Bluetooth.
2.Then select the speaker device name in your phone click that name.
3.Then,you got connected.

What according to you makes you a good candidate for customer service or technical support job? | Customer is always right/ This sentences follow you done a great job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |