Subject: Tech Support Candidate - Kailash Kumar
From: Kailash Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 07:33:12 -0500

| | Tech Support Test

Name | Kailash Kumar
E-mail | [email-masked]
Phone Number | (91) 9278938294
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Medipol pharmaceutical India Pvt ltd | IT administrator | Currently working | 25.5k
Previous Employer 1 | BGR Energy systems ltd | IT administrator | 2-may-2020 | 20 k
Previous Employer 2 | Wipro | Sir. Engineer | 5-dec-2018 | 17k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check what is the exact error message and as per the error message I will troubleshoot because it may be multiple cause like internet issue, other website opening or not ,PAC proxy issue
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Firstly we will open Bluetooth on both device mobile as well as spekar and after that we search that Bluetooth on our mobile and tab that Bluetooth and connect
What according to you makes you a good candidate for customer service or technical support job? | First Good listener and speaker and good technical knowledge
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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