Subject: Tech Support Candidate - KAVITA TRIPATHI
From: KAVITA TRIPATHI <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 07:19:05 -0500

| | Tech Support Test

Name | KAVITA TRIPATHI
E-mail | [email-masked]
Phone Number | (+91) 8800657535
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 70
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cyfuture pvt ltd | Quality analyst | September 2020 | 21000
Previous Employer 1 | Energizer pvt ltd | Technical engineer | April2019 | 17000
Previous Employer 2 | Hipad electronics pvt ltd | Quality analyst | October 2018 | 14000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly i will identify error which shows on my computer screen.
If any technical error arises like internet is not working .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Open bluetooth in mobile phone and enable
After enable scan the bluetooth
Connect with speaker bluetooth though pair

What according to you makes you a good candidate for customer service or technical support job?

Show empathy with your customers
Speak in polite way
Understand the customer problem on call
And try to resolve his/her problem

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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