Subject: Tech Support Candidate - Nikita Singh
From: Nikita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 07:09:19 -0500

| | Tech Support Test

Name | Nikita Singh
E-mail | [email-masked]
Phone Number | (97171) 65242
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Lucknow, ready to relocate
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Urbancompany | Senior Associate | 16th February | 20.5
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Will follow given steps in sequential order. If any step dies not work then go to next step:
1)Make sure internet connected
2)Refresh Page (ctr+sft+r)
3)Update browser

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Switch on device bluetooth for contacting
2) Search for device in mobile phone
3) Click to pair and give access

What according to you makes you a good candidate for customer service or technical support job?

1) Good basic knowledge
2) Continuous improvement
3) Good logical reasoning ability
4) Ability to understand problem
5) Good listener

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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