Subject: Re: Agent views for Level 1 agents
From: Ashish Dabral <[email-masked]>
To: hnyr <[email-masked]>
Cc: Pritish Nandi <[email-masked]>, "Sara Aknooni, SRAK" <[email-masked]>
Date: Fri, 29 Jan 2021 05:02:00 -0700 (MST)

Hello Heta, 

My apologies, I will complete this till tomorrow and will update you. 

Regards, 
Ashish Dabral 

From: "hnyr" <[email-masked]> 
To: "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]> 
Cc: "Sara Aknooni, SRAK" <[email-masked]> 
Sent: Friday, January 29, 2021 5:13:10 PM 
Subject: Agent views for Level 1 agents 

Hello Ashish, 

We had a meeting a while ago about adding all Level 1 agents to the Quickie Plus in Zendesk. Could you please start working on this? 

Please add these six views for everyone: 

Today 

Open 

Pending 

Tickets for today – due date 

On-hold tickets 

All unsolved tickets 

Thank you! 

Best regards​​ 

Heta Nyrhinen 
Project Manager 
Global Support and Service 
+45 4470 0148 
+45 2213 1261 

EPOS Group A/S​ · Industriparken 27 · DK-2750 Ballerup · Denmark 

[ https://www.eposaudio.com/en/dk | 
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