Subject: Trainer Candidate - Dinesh Kumar L
From: Dinesh Kumar L <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 06:58:53 -0500

| | Tech Support Test

Name | Dinesh Kumar L
E-mail | [email-masked]
Phone Number | (91) 7022151852
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | CV Raman Nagar, Bangalore

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | American Express Global Business Travel | Analyst | June 20, 2020 | 34000
Previous Employer 1 | Informatica | Cloud Adoption specialist | Dec 2017 | 28000
Previous Employer 2 | Infosys BPO Ltd | Process exexutive | Nov 2013 | 10000

If Selected, how much time do you need to join? | 1 week
Please briefly describe your work experience specifically in training? | Providing online training to users
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | No

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service : providing support in taking initiative in customer query.

Great customer service :  providing the support with the solution. Understand the customer's requirements.

What according to you makes you a good candidate for this position? | Having the customer service skills
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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