Subject: Tech Support Candidate - ARCHANA SINGH
From: ARCHANA SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 06:58:05 -0500

| | Tech Support Test

Name | ARCHANA SINGH
E-mail | [email-masked]
Phone Number | (+91) 9971894711
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | noida
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Essential Furniture and Décor Co LLC Business Bay, Dubai | Business Development Executive | july 2017 | 5500 aed per month
Previous Employer 2 | New generation Imaging, SHARP, Dubai | Marketing representative | | 3500 aed per month

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

this is one of the most irritating errors in Google Chrome that many internet users are encountering. When it occurs, you won’t be able to access the requested website or many other sites, depends on what the reason is.

This error can happen due to many reasons like typing a wrong website address, invalid cookies on your Google Chrome browser, DNS server issues or enable the proxy feature in Internet Options with a dead proxy.

So before confirming that it’s a fault of your computer or web browser, you have to diagnose and then eliminate physical causes that may also lead to this error, such as:

Issues of your router.
Problems with cables.
Wi-Fi hotspots got errors.
Interruption of the Internet connection.
Besides, you can try to open the requested webpage from another device, such as other PC that connected to a different network or your smartphone with 3G or 4G network to check if the webpage is available or not.

Remove All Cookies Of Google Chrome Browser
Usually, when you visit a website, cookies will be created and stored in a temporary folder on your computer or device. However, if the cookies are expired or corrupted, you might not be able to access the website, even it’s available. The reason is that invalid cookies sometimes may create an infinite loop when you visit a particular site and prevent you from loading its content.

To solve this problem, you can remove all cookies on your Google Chrome browser. To do so, just click on the Google Chrome menu icon, select “Settings”, click on the “Show advanced settings” option and then choose “Clear browsing data”.

A small window will pop up, allow you to choose what you want to remove. Just tick the checkbox called “Cookies and other site and plugin data” and then click on the “Clear browsing data” button.

You can also access this feature by copying and then paste the below code into the address bar of Google Chrome and then press Enter.

Change Your DNS Server IP Addresses To Google’s DNS
If you are using the default DNS server from your ISP (Internet Service Provider), then sometimes, it could be the cause that leads “This webpage is not available” error. You know, DNS server handles all requests from your computer to the Internet. If it’s not stable, then your Internet connection may interrupt and leads to this “webpage is not available” error.

[full-related slug1=”change-dns-server-faster-in-windows” slug2=”best-public-dns-servers-you-must-know”]
To fix it, you can follow instructions here to learn how to change your DNS server IP addresses to Google’s DNS. With this method, it will help you access the Internet more stability.

Check Your Proxy Settings
Sometimes, you have used proxies with your Google Chrome or Internet Explorer and forgot to remove them after using. To resolve the “This webpage is not available” error, please check your proxy settings again and make sure you have not checked the “Proxy Server” option

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Go to settings

Tap the Bluetooth option

Turn on Bluetooth

A list of available devices will appear.

If your speaker is not listed, press the button on your speaker that makes it discoverable – it’s often a button with a Bluetooth symbol on it.

On your mobile select your speaker (it might be a random product number but should have the speaker’s brand name listed) and that’s it, you’re connected!

What according to you makes you a good candidate for customer service or technical support job? | customer service
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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