Subject: Tech Support Candidate - santosh kumar gupta
From: santosh kumar gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 05:44:13 -0500

| | Tech Support Test

Name | santosh kumar gupta
E-mail | [email-masked]
Phone Number | (0612) 8789807619
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Patna
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Xpheno Pvt Ltd | Customer Relatrionship Officer | | 25000
Previous Employer 1 | Sonata Finance Pvt Ltd | IT Manager | | 23000
Previous Employer 2 | Ica Edu Skill Pvt Ltd | MIS | | 20000

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Use a website down checker
Use a ping checker
Run step-by-step diagnostics
Conduct a Traceroute
Use network and website monitoring software

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Turn Bluetooth on or off
Pair a Bluetooth accessory
Connect
Configure, unpair, or rename a Bluetooth accessory

What according to you makes you a good candidate for customer service or technical support job? | We identified customer need & wants, keep always smiling , Attitude, Well Dress  , given proper to the point  answer ,  always work positive  , time management ,flexible ,organize work
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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