Subject: New Reply Received - Error logging into LM APP scheduler and ipad
From: Les Mills International <[email-masked]>
To: [email-masked]
Date: Fri, 29 Jan 2021 10:05:06 +0000

Hi Pritish Nandi,  The customer has responded to the ticket.  Error logging into LM APP scheduler and ipad  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Hi LMI Support,</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I started downloading the classes onto the ipad this afternoon.  We have a great uplink, so the download was happening rather quickly.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>I have come back to the ipad and realised all the classes that were downloading have since been deleted.  I noticed that SalesForce
 has made access to the app during this time for which I can only assume was to delete access to the classes.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Could I ask this to be re-enabled for The Trip training over the weekend?  I would love to give the best experience possible during
 this training both for the reputation of the club and so the attendees first impression of this program is at its best.</span></div>
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<div class="MsoNormal"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:#1F497D;mso-fareast-language:EN-US'>Kind regards,</span></div>
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<div>From:<span lang="EN-US" style='font-size:11.0pt;font-family:"Calibri",sans-serif'> Les Mills International [mailto:[email-masked]]
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<b>Sent:</b> Friday, 29 January 2021 4:35 PM<br>
<b>To:</b> [email-masked]<br>
<b>Cc:</b> [email-masked]; [email-masked]; [email-masked]; Ben Cooper &lt;[email-masked]&gt;; [email-masked]<br>
<b>Subject:</b> Re: Error logging into LM APP scheduler and ipad</span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Jasmine,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This is a quick follow up on the login issue.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I can see that customer was able to login to the App successfully. Please  share with the Club the below link for advice on how to maximise downloads:</span></div>
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<div class="MsoNormal" style="line-height:13.5pt"><span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:#183247'><a href="https://eu-west-1.protection.sophos.com?d=freshdesk.com&amp;u=aHR0cHM6Ly9sZXNtaWxsc3ZpcnR1YWxhcHAuZnJlc2hkZXNrLmNvbS9lbi9zdXBwb3J0L3NvbHV0aW9ucy9hcnRpY2xlcy8zNjAwMDA1NDI4MC1vcHRpbWl6aW5nLWJpZy1kb3dubG9hZHM=&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=d3ZyV1FTbUx4THdLRU54WmYya3dNV2JHSEI1YlNMK09LNFo3a0lXbWY2ST0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" rel="noreferrer">https://lesmillsvirtualapp.freshdesk.com/en/support/solutions/articles/36000054280-optimizing-big-downloads</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I also attached guide on how to
<span style="color:black">their iPad and Virtual  APP</span>.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>We will close this ticket for now. But feel free to contact if you need our support.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Kind regards,<br>
​​Olesia<br>
Customer Services<br>
Les Mills Virtual App<br>
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Ticket: <a href="https://eu-west-1.protection.sophos.com?d=lesmills.com&amp;u=aHR0cHM6Ly9pbW1lcnNpdmVzdXBwb3J0Lmxlc21pbGxzLmNvbS9oZWxwZGVzay90aWNrZXRzLzQyNTc=&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=VFRLZDNRMWo3aVB6SEJsakJWcTVEeE5iSUxzSVhHRGt0YjU4S0JOZFdrcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4257</a></span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 28 Jan at 7:49 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kathryn,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>I've just noticed there are no studios added to the account either.  Please add these and once the Virtual email with the temp password is generated the login should be successful.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://eu-west-1.protection.sophos.com?d=lesmills.com&amp;u=aHR0cHM6Ly9pbW1lcnNpdmVzdXBwb3J0Lmxlc21pbGxzLmNvbS9oZWxwZGVzay90aWNrZXRzLzQyNTc=&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=VFRLZDNRMWo3aVB6SEJsakJWcTVEeE5iSUxzSVhHRGt0YjU4S0JOZFdrcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4257</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 28 Jan at 7:44 PM
<span class="separator">, Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Hi Kathryn,</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Sorry for the delay, for some reason there's no Virtual email under the account.  What are the details you're using to login to the Scheduler please?</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Thanks</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Charlotte<br>
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Ticket: <a href="https://eu-west-1.protection.sophos.com?d=lesmills.com&amp;u=aHR0cHM6Ly9pbW1lcnNpdmVzdXBwb3J0Lmxlc21pbGxzLmNvbS9oZWxwZGVzay90aWNrZXRzLzQyNTc=&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=VFRLZDNRMWo3aVB6SEJsakJWcTVEeE5iSUxzSVhHRGt0YjU4S0JOZFdrcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" rel="noreferrer">
https://immersivesupport.lesmills.com/helpdesk/tickets/4257</a> </span></div>
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<span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On Thu, 28 Jan at 5:28 PM
<span class="separator">, Kathryn Tighe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:
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<div class="MsoNormal" style="background:white"><span style='font-size:11.0pt;font-family:"Calibri",sans-serif;color:black'>Hi LMI, we have yet to hear back about the below and the club has an IMT scheduled for this weekend. Please could you have a look into
 why they are getting this error message?</span></div>
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<span style='font-size:10.0pt;font-family:"Segoe UI",sans-serif;color:black'>Kind regards,</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<strong><span style='font-size:8.0pt;font-family:"Arial",sans-serif;color:black;background:white'>Kathryn Tighe </span></strong><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray;background:white'>|<b> Business Partnership
 Manager QLD &amp; TAS</b></span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray;background:white'><br>
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray;background:white'>Les Mills Asia Pacific |
<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black;background:white'><br>
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray;background:white'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black;background:white'><br>
</span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:gray;background:white'>L: 02 6215 8121 | M: 0432 220 792 | </span><span style='font-size:8.0pt;font-family:"Verdana",sans-serif;color:#E2C501;background:white'><a href="https://eu-west-1.protection.sophos.com?d=lesmills.com.au&amp;u=aHR0cDovL3d3dy5sZXNtaWxscy5jb20uYXUv&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=YlI5cUJISTE5dUJOb2FaMzgzdHV1a0NMSXE2SEd6RWhTdnlNUmI1em9Gcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" target="_blank" rel="noreferrer"><span style="color:black">www.lesmills.com.au</span></a>  </span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white'>
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<u><span style='font-family:"Arial",sans-serif;color:black;background:yellow'>Get your 2021 Workshop Calendar </span></u><u><span style='font-family:"Arial",sans-serif;color:#0C64C0;background:white'><a href="https://eu-west-1.protection.sophos.com?d=lesmills.com.au&amp;u=aHR0cHM6Ly93d3cubGVzbWlsbHMuY29tLmF1L2NhbGVuZGFyL0FVUy0yMDIx&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=UzVvYjBpVG9lWEY0ck11NVJKeWVVYThGU2FZd0ZtNmNBMFpUUWNqYVhkdz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" target="_blank" title="https://www.lesmills.com.au/calendar/AUS-2021" rel="noreferrer"><b><span style="color:#0C64C0;background:yellow">here!</span></b></a></span></u><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black;background:white'></span>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>From: Nikki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, 28 January 2021 3:18 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Les Mills International &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Chin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Kathryn Tighe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;;
 Ben Cooper &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Error logging into LM APP scheduler and ipad </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Still getting this. </span></div>
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<div class="MsoNormal" style="margin-bottom:12.0pt"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>On 28 Jan 2021, at 8:13 am, Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hoping you can help us urgently as the club needs their system operation by this weekend.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>It's nearly been 24 hours since our IT team member performed a salesforce sync with LMI. We are still having issues logging into the iPad
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I have not seen this particular error message before.</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Can you please explain why and help resolve it?</span></div>
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<b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Thursday, 28 January 2021 8:49 AM<br>
<b>To:</b> Dominic Chin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Error</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Dom,</span></div>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Unfortunately, we still cannot log in. It has nearly been 24hrs. Do you know what else it could be?</span></div>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" id="LPNoLP" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="https://eu-west-1.protection.sophos.com?d=lesmills.com.au&amp;u=aHR0cDovL3d3dy5sZXNtaWxscy5jb20uYXUv&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=YlI5cUJISTE5dUJOb2FaMzgzdHV1a0NMSXE2SEd6RWhTdnlNUmI1em9Gcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" target="_blank" title="http://www.lesmills.com.au/
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<b><span style='font-family:"Calibri",sans-serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://eu-west-1.protection.sophos.com?d=lesmills.com.au&amp;u=aHR0cHM6Ly93d3cubGVzbWlsbHMuY29tLmF1L2NsdWJzL3Jlc2V0LXlvdXItY2x1Yg==&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=di9pTk9ONHd4NXA5STdnR3FzMDZQWkJqZVFSck43Mm93cTJoL3lnTnBTcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click
 here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or
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<b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'> Dominic Chin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, 27 January 2021 4:37 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Error</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal" style="background:white"><span style='font-family:"Calibri",sans-serif;color:black'>Our system have synced this to LMI this morning 10:09. This is what look like at LMI side:</span></div>
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<div>
<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE">
<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programType"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"Live"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programName"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"SPRINT"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            },</span></div>
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            {</span></div>
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE">
<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programType"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"Live"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<div>
<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE">
<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programName"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"RPM"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">
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<div>
<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            },</span></div>
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            {</span></div>
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<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programType"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"Live"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programName"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"BODYPUMP"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">
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<div>
<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            },</span></div>
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            {</span></div>
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<div>
<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE">
<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programName"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"BODYBALANCE"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">
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<div>
<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            },</span></div>
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            {</span></div>
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE">
<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programType"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"Virtual"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<div>
<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE">
<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programName"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"VIRTUAL 2.0 THE TRIP"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            },</span></div>
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE">
<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programName"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"VIRTUAL 2.0 THE TRIP LIVE"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            },</span></div>
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<div class="MsoNormal" style="line-height:13.5pt;background:#FFFFFE"><span style="font-size:9.0pt;font-family:Consolas;color:black">            {</span></div>
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<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programType"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"Live"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<span style="font-size:9.0pt;font-family:Consolas;color:black">                </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"programName"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"LES MILLS CORE"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">
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<span style="font-size:9.0pt;font-family:Consolas;color:black">        </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"longitude"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><b><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">null</span></b><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<span style="font-size:9.0pt;font-family:Consolas;color:black">        </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"LMAP_ID"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"210117"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<div>
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<span style="font-size:9.0pt;font-family:Consolas;color:black">        </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"latitude"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><b><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">null</span></b><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<span style="font-size:9.0pt;font-family:Consolas;color:black">        </span><span style="font-size:9.0pt;font-family:Consolas;color:#A31515">"clubName"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">: </span><span style="font-size:9.0pt;font-family:Consolas;color:#0451A5">"Club Coops"</span><span style="font-size:9.0pt;font-family:Consolas;color:black">,
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<div class="MsoNormal">
<strong><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Dominic Chin
</span></strong><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>| Senior Software Engineer<br>
Les Mills Asia Pacific | <a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a></span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:black'><br>
</span><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:gray'>tel +61 2 6215 8158 | fax +612 6282 0563 | </span><span class="xxxxxxxobject"><span style='font-size:7.5pt;font-family:"Verdana",sans-serif;color:blue'><a href="https://eu-west-1.protection.sophos.com?d=lesmills.com.au&amp;u=aHR0cDovL3d3dy5sZXNtaWxscy5jb20uYXUv&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=YlI5cUJISTE5dUJOb2FaMzgzdHV1a0NMSXE2SEd6RWhTdnlNUmI1em9Gcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" target="_blank" id="LPNoLP" rel="noreferrer"><span style="color:#005A95">www.lesmills.com.au</span></a></span></span><span style='font-size:10.0pt;font-family:"Verdana",sans-serif;color:black'></span>
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<b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, 27 January 2021 4:31 PM<br>
<b>To:</b> Nikki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Cc:</b> Kathryn Tighe &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;; Dominic Chin &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: Error</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal" style="background:white"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Hi Nikki, </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>Thanks for the screenshot.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>The resync can take 24hrs from when it was performed by our IT team. Therefore, it should be resolved by tomorrow mid-morning at the latest.</span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>I have been trying to log in to your account all day and it's still coming up with the same error message, therefore it still needs a little longer.</span></div>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Kind Regards,</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:black'>Jasmine Bourchier </span></b><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>| National Launch Coach</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>Les Mills Asia Pacific | </span><span class="xxxxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="mailto:[email-masked]" target="_blank" title="[email-masked]" id="LPNoLP" rel="noreferrer"><span style="color:#005A95">[email-masked]</span></a></span></span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'></span>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>PO Box 3998 Manuka ACT 2603 AUSTRALIA</span><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:gray'>tel +61 2 6215 8120 | fax +612 6282 0563 | </span><span class="xxxxxobject"><span style='font-size:7.5pt;font-family:"Arial",sans-serif;color:#005A95'><a href="https://eu-west-1.protection.sophos.com?d=lesmills.com.au&amp;u=aHR0cDovL3d3dy5sZXNtaWxscy5jb20uYXUv&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=YlI5cUJISTE5dUJOb2FaMzgzdHV1a0NMSXE2SEd6RWhTdnlNUmI1em9Gcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" target="_blank" title="http://www.lesmills.com.au/
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<b><span style='font-family:"Calibri",sans-serif'>Grab your comprehensive guide to reopening from our online Re-Set Hub - <span style="color:blue"><a href="https://eu-west-1.protection.sophos.com?d=lesmills.com.au&amp;u=aHR0cHM6Ly93d3cubGVzbWlsbHMuY29tLmF1L2NsdWJzL3Jlc2V0LXlvdXItY2x1Yg==&amp;i=NWI2NGY4NDJhYWRjN2YxMzJjYmM3ODQ1&amp;t=di9pTk9ONHd4NXA5STdnR3FzMDZQWkJqZVFSck43Mm93cTJoL3lnTnBTcz0=&amp;h=d0eb57afae914c8391c3a934a99bb00b" target="_blank" title="https://www.lesmills.com.au/clubs/reset-your-club" rel="noreferrer">click
 here</a></span> to download.</span></b><span style='font-size:10.0pt;font-family:"Arial",sans-serif;color:black'>
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<span style='font-size:8.0pt;font-family:"Calibri",sans-serif;color:black;background:white'>The contents of this email and its attachments are confidential and privileged. Any unauthorised use of the contents or
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<b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'>From:</span></b><span style='font-size:11.0pt;font-family:"Helvetica",sans-serif;color:black'> Nikki &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Wednesday, 27 January 2021 2:40 PM<br>
<b>To:</b> Jasmine Bourchier &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Error</span><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>This has come up is that because it’s not ready yet? </span></div>
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<div class="MsoNormal"><span style='font-size:10.0pt;font-family:"Helvetica",sans-serif'>Sent from my iPhone</span></div>
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</blockquote></div>  https://immersivesupport.lesmills.com/helpdesk/tickets/4257