Subject: Tech Support Candidate - Keshav Jha
From: Keshav Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:26:44 -0500

| | Tech Support Test

Name | Keshav Jha
E-mail | [email-masked]
Phone Number | (+91) 9148076640
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgoan
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio
Outlook, MS Teams,OneDrive, SharePoint,OWA,

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Accenture | Service Desk Engineer | | 18K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First i will check user internet connection is working or not.

If user internet is not working will ask user to contact internet Service Provider.

I user internet is working then i will guide the user clear click on the right top corner on the  3 dots and select history.

History>Clear Browsing Data> Under Basic Select All time> Clear

I will also guide user to try access in  different browser also.

If issue still persist, the will inform the user that particular site is down and please try later.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First i will turn it on the Bluetooth speaker.

Then I will go setting of the mobile and then turn it on the Bluetooth of Mobile phone.

Once the Bluetooth is on in the mobile will show the Bluetooth devices  available.

I will tap on the device for pairing.

What according to you makes you a good candidate for customer service or technical support job?

Active listening and understanding the user issue.

And then according to it take action.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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