Subject: Tech Support Candidate - Mayank Kumar Thakur Mayank
From: Mayank Kumar Thakur Mayank <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:24:02 -0500

| | Tech Support Test

Name | Mayank Kumar Thakur Mayank
E-mail | [email-masked]
Phone Number | (834002) 8340127607
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Ranchi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | XIPHIAS software technologies pvt ltd | Technical support Engineer | 31/01/2021 | 15000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

As an computer user firstly i check my network connectivity
Then i refresh the site.
After then i check the url which i have entered is it correct or not

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly on bluetooth of the mobile phone
Second then on bluetooth of speaker
Then see the model number of speaker in mobile bluetooth settings then pair the device then connect the device

What according to you makes you a good candidate for customer service or technical support job? | To understand the consumer problem and to solve the problems fastly
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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