Subject: Tech Support Candidate - Sumit Jha
From: Sumit Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:22:00 -0500

| | Tech Support Test

Name | Sumit Jha
E-mail | [email-masked]
Phone Number | (0265) 7016792165
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Vadodara
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Vodafone Shared services India | Senior executive | 31st march2019 | 33,000
Previous Employer 2 | Krishna Telecom pvt ltd | Field engineer | June2015 | 28000

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly, i  need to check the internet connection. Secondly, will try to troubleshoot the problem.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Turn on bluetooth of your phone and at the same time, turn it on for the speaker as well. Later you will see all the available devices for connection. Then, you can select the desired speaker.
What according to you makes you a good candidate for customer service or technical support job? | Good listener, have been to Australia so have a bit of knowledge about the outside culture.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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