Subject: Trainer Candidate - Sahil Upadhyay
From: Sahil Upadhyay <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:20:48 -0500

| | Tech Support Test

Name | Sahil Upadhyay
E-mail | [email-masked]
Phone Number | (+91) 8559067075
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Sector 52

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Kent ro | Senior software engineer | 15feb | 43000
Previous Employer 1 | Niit | Software engineer | 7december 2019 | 30000
Previous Employer 2 | CTS | PA | | 22000

If Selected, how much time do you need to join? | Immediately
Please briefly describe your work experience specifically in training? | To develope apps and to lead a workforce
Have you worked as a trainer in a Call Center/Customer Service/BPO Environment? | Yes
Please tell us below in 300 - 500 words about the most difficult situation you faced either while training or managing a team. | I love challenges and that's a lot when you are positive about taking care of customers
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | Good customer service is something where customer queries are resolved,but great customer service is where customer worries are resolved
What according to you makes you a good candidate for this position? | My ability to communicate well in English and positive thoughts
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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