Subject: Tech Support Candidate - Amit Mishra
From: Amit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:11:28 -0500

| | Tech Support Test

Name | Amit Mishra
E-mail | [email-masked]
Phone Number | (+91) 9540520057
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Radical logic Pvt.ltd | It & ERP suport | Working | 20k
Previous Employer 1 | Ds digital Pvt.ltd | IT support | 15 August 2019 | 16.5 k
Previous Employer 2 | HCL learning Pvt ltd | Trainee | 31 Dec 2017 | 7.5 k

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1- Restart my device
Step 2-  make sure internet connection
Step 3- website server down overall
Step 4- check proper url adress

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1- on mobile bluetooth
Step 2- connect  device to mobile
If you do not find pair new device search avilable devices .
Step 3- follow any on screen instruction.

What according to you makes you a good candidate for customer service or technical support job? | A good customer service executive are main role to satisfies customer and resolve their issue.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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