Subject: Tech Support Candidate - JAY PALIT
From: JAY PALIT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 04:00:08 -0500

| | Tech Support Test

Name | JAY PALIT
E-mail | [email-masked]
Phone Number | (+91) 9430415001
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | SECTOR 37, NOIDA
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | ALTIVOLUS | DATA ANALYST | NA | 20000
Previous Employer 1 | TECH MAHINDRA | CCE | 2017 | 14000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all, I will read the error, and then after analyses what to do according to error, still I will check Internet connectivity, check if internet connectivity is ok then check may be ndtv page server issue, or may be need to restart my PC, may be its happen due to updating windows. that's all
Please list the steps to connect a Bluetooth speaker to your mobile phone. | first on Bluetooth of mobile phone and then turn on speaker or if require then set it to Bluetooth mode, search through phone and wait for the find of current Bluetooth speaker name then select it and when it pair then after enjoy it

What according to you makes you a good candidate for customer service or technical support job?

good communication skills,
patience
technical knowledge
aware of every updation regarding the specific items
and most will power to convince the customer

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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