Subject: Tech Support Candidate - Ronak Saha
From: Ronak Saha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:59:18 -0500

| | Tech Support Test

Name | Ronak Saha
E-mail | [email-masked]
Phone Number | (91) 9432111887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Chennai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Fortune marketing Pvt ltd | Technical support Engineer | 29 aug 2020 | 15836
Previous Employer 1 | Zebronics india pvt ltd | Technical coordinator | 30 may 2018 | 14834
Previous Employer 2 | Bank bazaar | Relationship officer | 24 may 2019 | 19838

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to check my internet connectivity whether it's working or not. If my internet connectivity is good, then will clear my browser history for entire time , restart browser and try to open the website. Will try to check whether the website is being blocked by any firewall or antivirus software, if blocked , I will whitelist the website. Even after that if I am getting an error like 504 or 500 error then will be coming to conclusion as it the website side crash issue.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First will switch on the bluetooth speaker.
Then will switch on the bluetooth option under quick notification tab or by going to settings and turning on the bluetooth.
Then search for available bluetooth devices near by.
Once I am able to see the bluetooth speaker name , will be pairing with it which will help to utilise the same .

What according to you makes you a good candidate for customer service or technical support job? | A candidate must understand customer's query and their frustrations due to any issues and try to first emphasize with them and step by step resolve the issue accordingly. A good candidate must be best in terms of customer satisfaction.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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