Subject: Tech Support Candidate - Pragati J Binod Pragati
From: Pragati J Binod Pragati <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 29 Jan 2021 03:51:16 -0500

| | Tech Support Test

Name | Pragati J Binod Pragati
E-mail | [email-masked]
Phone Number | (+91) 8986249315
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Inderlok
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Bo international | HR Executive | 24 December | 20k
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1:- Refresh the page once , if not opening then
Step2:- check your internet connection, if again you are not able to open then
Step 3:- Open an incognito tab and then try entering the website correctly .

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1:- switch on the speaker and then bloetooth of your speaker.
Step2:- Turn on the Bluetooth of your mobile then after you'll find the name of your speaker device.
Step3:- Tap on that name for the connection and then your device will get connected.

What according to you makes you a good candidate for customer service or technical support job?

Fluent communication skills.
Patience.
Problem solving.
Multi tasking.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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